Terms & Conditions

About Us

Gateros Plating Ltd is a British company supplying specialist plating kits‚ cleaners and equipment for professional and hobby restorers of vehicles‚ antiques‚ machinery‚ watches and other items.

Back Orders

If your item is not in stock‚ we will back order it for you. You can cancel your order by email or phone if you would rather not wait.

Cancellation and Order Amendments

You can cancel or amend any order placed with Gateros Plating provided that the order has not yet entered the dispatch process.

Cancellation Period: by the Distance Selling Regulations‚ customers located in the European Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the item is delivered.

You must provide notice of cancellation in writing and post it to Gateros Plating‚ 6 Gorsey Leys‚ Overseal‚ Swadlincote‚ DE12 6JE‚ UK; or email it to sales@gaterosplating.co.uk no later than 8 working days after receipt of goods.

Contact Us

If you have a query about your order such as despatch date or specific information of products on our website, please telephone or email sales@gaterosplating.co.uk or via post to Gateros Plating, 6 Gorsey Leys, Overseal, Swadlincote, DE12 6JE, UK

Credit Card Security

For your security all credit card numbers are encrypted before transmission over the Internet. They are only decrypted after they reach our computer. They are not held in clear text on any web site and are not stored on your computer - see PRIVACY POLICY below.

Delivery Schedule

We normally despatch items within 2-5 working days of receipt of your order. If an item is out of stock, it will be marked "backordered" on your order acknowledgement and sent out as soon as it is available.

Gateros Plating Guarantee: 14 Day Money Back Guarantee

If you are not totally satisfied with any item, we will replace or refund the full price providing the item is returned to us unused and in resalable condition within 14 days. We will repair, replace or give a full refund on any item which does not give reasonable service due to defective materials or workmanship. All items are described and illustrated to the best of our knowledge at the time of going to press.

Making A Purchase

Making a purchase is easy, just browse our shop and click the ‘Add to Cart' button next to any items that you wish to purchase which will add them to your shopping basket. After you have finished your selection, click on 'View Cart' button and you will be asked for a few details that we need to be able to complete your order. Please see CREDIT CARD SECURITY and PRIVACY POLICY below for full details.

We accept Visa, MasterCard, Maestro, Visa Electron, American Express, Solo and bank funding. If you are shopping from outside the GB mainland, contact us before you place your order. You may send your credit card information over the Internet, via phone, or snail mail.

Privacy Policy

To allow Gateros Plating to supply our customers with the best possible service, we may change our Privacy Policy when needed and we will give 30 days notice of any such changes. We will not make your details available to third party companies. Your details are kept for our records and to enable us to give you great service. We do not store any financial information about you. We only keep contact details and these are limited to our company and are kept securely. Should any of your details be incorrect or if you wish to contact us about any queries about our privacy policy you can email dan@gaterosplating.co.uk or via our contact details above.

Cookies are used on this website to keep track of the contents of your shopping cart once you have selected an item.

Return Policy

1) Items returned under the 7 working day cancellation period

If for any reason you are unhappy with your purchase, you can return it to us in its original, unopened condition (with any seals and shrink-wrap intact) within 7 days of the date you received the item. We will refund the cost of the item and the cost of sending the item to you as follows:

  • where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
  • where you are returning an entire order, we'll refund all delivery charges that you incurred
  • we will refund only standard postage charges for items delivered outside the UK

2) Items returned under 14-day returns guarantee

Where you are withdrawing from your purchase between 7 and 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Refund will be paid within thirty days of cancellation. Please post goods to be returned or exchanged to Gateros Plating, 6 Gorsey Leys, Overseal, Swadlincote, DE12 6JE, UK. Pack well and return to us with a note of your requirements and original invoice number.

Gateros Plating reserves the right to alter specifications and prices without prior notice.

VAT reg no. 985474465

All prices shown include VAT at the standard rate.