Policies at Gateros Plating

We founded Gateros Plating with one goal in mind: giving our customers a fair, rewarding and enjoyable experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

General terms & Conditions

ABOUT US

Gateros Plating Ltd is a British company supplying specialist plating kits‚ cleaners and equipment for professional and hobby restorers of vehicles‚ antiques‚ machinery‚ watches and other items.

 

BACK ORDERS

If your item is not in stock‚ we will back order it for you. You can cancel your order by email or phone if you would rather not wait.

 

CANCELLATION AND ORDER AMENDMENTS

You can cancel or amend any order placed with Gateros Plating provided that the order has not yet entered the dispatch process.

Cancellation Period: by the Distance Selling Regulations‚ customers located in the European Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the item is delivered.

You must provide notice of cancellation in writing and post it to Gateros Plating Ltd, Swallowbank, Lowfields, Bassingham, Lincoln, LN5 9JQ, UK; or email it to sales@gaterosplating.co.uk no later than 8 working days after receipt of goods.

 

CONTACT US

If you have a query about your order such as despatch date or specific information of products on our website, please telephone or email sales@gaterosplating.co.uk or via post to Gateros Plating Ltd, Swallowbank, Lowfields, Bassingham, Lincoln, LN5 9JQ, UK

 

CREDIT CARD SECURITY

For your security all credit card numbers are encrypted before transmission over the Internet. They are only decrypted after they reach our computer. They are not held in clear text on any web site and are not stored on your computer - see PRIVACY POLICY below.

 

DELIVERY SCHEDULE

We normally despatch items within 2-5 working days of receipt of your order. If an item is out of stock, it will be marked "backordered" on your order acknowledgement and sent out as soon as it is available.

Gateros Plating Guarantee: 14 Day Money Back Guarantee

If you are not totally satisfied with any item, we will replace or refund the full price providing the item is returned to us unused and in resalable condition within 14 days. We will repair, replace or give a full refund on any item which does not give reasonable service due to defective materials or workmanship. All items are described and illustrated to the best of our knowledge at the time of going to press.

MAKING A PURCHASE

Making a purchase is easy, just browse our shop and click the ‘Add to Cart' button next to any items that you wish to purchase which will add them to your shopping basket. After you have finished your selection, click on 'View Cart' button and you will be asked for a few details that we need to be able to complete your order. Please see CREDIT CARD SECURITY and PRIVACY POLICY below for full details.

We accept Visa, MasterCard, Maestro, Visa Electron, American Express, Solo and bank funding. If you are shopping from outside the GB mainland, contact us before you place your order.

PRIVACY POLICY

To allow Gateros Plating Ltd to supply our customers with the best possible service, we may change our Privacy Policy when needed and we will give 30 days notice of any such changes. We will not make your details available to third party companies. Your details are kept for our records and to enable us to give you great service. We do not store any financial information about you. We only keep contact details and these are limited to our company and are kept securely. Should any of your details be incorrect or if you wish to contact us about any queries about our privacy policy you can email dan@gaterosplating.co.uk or via our contact details above.

Cookies are used on this website to keep track of the contents of your shopping cart once you have selected an item.

VAT reg no. 985474465

All prices shown include VAT at the standard rate.

 

Health & Safety

Safety is incredibly important. Be very careful when using any part of our kits.

If you are unsure about any of the instructions provided please get in contact with us as failure to follow the instructions may result in damage to yourself and permanent failure of the kit.


Always wear PPE (personal protection equipment) supplied with the kit. Read the instructions carefully. Keep this document for future reference. Follow all warnings and instructions in this guide and contained in the safety data sheets which are available on this page.

Observe the following guidelines when using the kit and connecting and disconnecting power.

  • Wire the tank as per the sections below before turning on any power source.

  • Turn off the power before removing any parts from the plating tank.

  • Use and store the mixed electrolyte and kit on a table or flat‚ stable surface‚ ensuring that the container cannot fall and is level.

  • Use in a well–ventilated area.

  • Keep out of reach of young children.


CHEMICAL DISPOSAL

Read the safety data sheets (which can be found on our website) to ensure you know the classification of each chemical. Chemical residues are generally classed as special waste and as such are covered by regulations that vary from region to region. Contact your local waste disposal authority or pass to a chemical disposal company.


SAFETY DATA SHEETS

We are able to supply all of the safety data sheets for the chemicals we supply.

If you are unsure about anything please contact us!

Here are some websites that have other useful safety information:

http://msds.chem.ox.ac.uk/
http://www.safetec.net/Index.aspx
http://www.ilo.org/public/english/protection/safework/cis/products/safetytm/msds.htm
http://www.hse.gov.uk/reach/index.htm

 

Our Privacy Policy

Effective 25-05-18

Gateros Plating takes data privacy seriously. This privacy policy explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights.   


About Us
Gateros Plating is a small company who create and supply a range of metal finishing products and accessories, mainly in the form on kits. We also offer, and are passionate about, technical support, to help you achieve the best out of your products.


Key Terms

Personal Information

“Personal Information” means any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites. Personal Information may further include your IP address.

Website
“Website” means any website(s) we own and operate (www.gaterosplating.co.uk) or any web pages, interactive features, applications, widgets, blogs, social networks, social network "tabs," or other online, mobile, or wireless offerings that post a link to this privacy policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time-to-time by posting a new version online. You should check this page occasionally to review any changes. We will provide notice of any material changes by doing one or more of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update on our Websites. Your continued use of the Websites and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.


Contact Us
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at sales@gaterosplating.co.uk or through our Contact Us page. 


Information We Collect

You are free to explore the Website without providing any Personal Information. When you visit the Website or register for our store we may request that you provide Personal Information. Often you can choose what information you provide, but from time to time we may require certain information in order to provide the Services.


We may collect the following information:

  • name and job title

  • contact information - phone number, email address

  • demographic information - postcode, preferences, interests

  • other information relevant to customer surveys and/or offers


Information you provide to us
In the course of engaging with our Services, you may provide Personal Information about you. Personal Information is often, but not exclusively, provided to us when register for our store, contact us for technical support, send us an email, or communicate with us in any other way.

We will let you know prior to collection whether the provision of Personal Information we are collecting is compulsory or if it may be provided on a voluntary basis and the consequences, if any, of not providing the information. By giving us this information, you agree to this information being collected, used and disclosed as described in this privacy policy


Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at sales@gaterosplating.co.uk, so that we may delete the information.


Consent and Use of Collected Information

The use of any data collected is governed by the relevant current legislation in your region as well as this Privacy Policy. Should we wish to use the data for a purpose requiring your consent in accordance with such legislation, we will request your explicit consent in each case. Mere registration, use of our website, or recognition of this Privacy Policy does not obviate your explicit declaration of consent.

Once given, you may revoke your consent at any time and/or object to future uses of your data. This revocation may be communicated through use of the unsubscribe links provided in emails or by reaching out to the contacts provided at the bottom of this policy.

We Never Sell Personal Information. We will never sell your Personal Information to any third party.


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


  • internal record keeping

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalising the Website; (b) send information (other than marketing communications) which we think may be of interest to you or that you have consented to receiving by post, email, or other mean

Customer Testimonials, Comments and Images
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer’s name and testimonial.

Use of Payment Information
If you give us payment information, such as credit or debit cards, we use it solely to collect payment from you.

Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure..

Social Media Features
Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the “Share This” button or interactive mini-programs that run on our sites. These Features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these Features are governed by the Privacy Policy of the companies providing them.

External Websites
Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.


Retention of Personal Information

We retain Personal Information that you provide us only for as long as we consider it necessary to fulfil the purpose of storage requirements and provide service to the customer. These services may be, for example, contacting you about our company, products or services as requested, maintaining your account, or providing Services to you. We may also use the retained information to improve our Services and ensure the Websites are functioning properly. If you no longer want Gateros Plating to use your information to provide the Services to you, you may close your account and rescind consent as described below. Gateros Plating may retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce agreements, and as otherwise described in this policy.


Opting-Out and Unsubscribing

Reviewing, Correcting and Removing Your Personal Information

If you provide us with your Personal Information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us

  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us

  • To request that your user information not be used to contact you

  • To request that your user information be removed from any solicitation list that we use

  • To request that your user information be deleted from our records

  • To opt out of being solicited by the Websites


To exercise any of these rights, please contact and we will promptly change, correct, or delete your information.

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of the alleged infringement, if you believe that the processing of the personal data is violating the GDPR.

 

Our Return Policy

1) Items returned under the 7 working day cancellation period

If for any reason you are unhappy with your purchase, you can return it to us in its original, unopened condition (with any seals and shrink-wrap intact) within 7 days of the date you received the item.

We will refund the cost of the item and the cost of sending the item to you as follows:

  • where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred

  • where you are returning an entire order, we'll refund all delivery charges that you incurred

  • we will refund only standard postage charges for items delivered outside the UK

 

2) Items returned under 14-day returns guarantee

Where you are withdrawing from your purchase between 7 and 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

 

Refund will be paid within thirty days of cancellation. Please post goods to be returned or exchanged to Gateros Plating Ltd, Swallowbank, Lowfields, Bassingham, Lincoln, LN5 9JQ, UK. Pack well and return to us with a note of your requirements and original invoice number.

 

Gateros Plating reserves the right to alter specifications and prices without prior notice.

 

Our Shipping Policy

UK POSTAGE CHARGES

GB mainland express service 1–2 working days

  • Postage will be between £5-£9.50

  • Your order will be sent either by carrier express service (usually takes 24hours‚ but please allow 2 days)‚ or non–hazardous goods will be sent via 1st class post (usually 1–2 days).

 

NON-UK POSTAGE CHARGES

See below for estimated shipping costs:

  • Isle of Man + Isles of Scilly + Northern Ireland + Channel Islands + Scottish Highlands and Islands £28.0

  • Spain + Portugal + Italy £58.31

  • Belgium + Ireland (Eire) + Luxembourg + Netherlands £38.00

  • France + Germany £43.55

  • Sweden + Switzerland £76.62

 

IMPORT TAX

Non–EU countries may be charged an import documentation charge as well as VAT at their countries standard rate.  If you are from outside the UK please contact us for a shipping quote and price details.

 

PRICES

All prices on the website include VAT at the standard UK rate.

 

DESPATCH

We normally despatch items within 2–5 working days of receipt of your order. If an item is out of stock‚ it will be marked ‘backordered’ on your order acknowledgement and sent out as soon as they are available.